Cancellations & Returns on all Basins and Furniture Products, please contact the place of purchase.
Cancellations & Returns.
-
Cancelling Orders made via the Website /or phone. As a consumer, when you buy via our Website or by phone you are entitled to return your Products to us for any reason any time within 14 days of delivery of the Products to you or your representative, provided you are able to provide evidence of purchase of the Product from us ( by providing us with a copy of your receipt).
In order to benefit from this right of cancellation, you must within 14 days of receiving the Products, make a clear statement of your decision to cancel the contract by sending an email to office@samlander.com
Returning Products ordered via our Website or phone.
To authorise a return
-
Remember to include your order number & telephone number.
-
Remember to include the reason for your return, please send this to office@samlander.com, where we promise to reply via email or phone as quickly as possible.
-
We will then be in touch via email or phone with a return label for you to print off.
2.Returning Made-to-order, customised, or bespoke Products.
Generally, made to order/bespoke products cannot be returned to us unless they are not of satisfactory quality, not fit for purpose, not as described.
3.Cancelling In-Store Purchases. As a consumer, when you make an In-Store Purchase, you are entitled to return such Products to Store where they were purchased anytime within 28 days of the date of In-Store Purchase.
Please note, all Products should be returned in their original, undamaged packaging.
Refunds. If you are entitled to a refund, we will refund to you all payments received from you for the Products that you have chosen to return to us within 14 days of us receiving the products.
We may deduct any applicable amount from the refund if such Products are returned to us in an un-satisfactory condition.